Privacy Policy

VoucherSkout is owned and managed by Acumen Advertising DMCC (“we”, “our” or “VoucherSkout”) is committed to protecting the privacy of all app users and visitors to our website www.voucherskout.com. The following privacy policy outlines and explains how we use and protect your information.This privacy policy applies only to VoucherSkout (namely the VoucherSkout mobile app and website), and does not extend to the products or services of any other companies or organizations (including hotels, restaurants, bars, venues, salons, golf courses) to which we partner with. This privacy policy specifically addresses our obligations in respect to the applicable laws in the United Arab Emirates (“UAE”).

When you download the VoucherSkout mobile app you will be asked to provide information about yourself, including your name, contact details and phone number. We may also collect mobile payment information such as credit or debit card information. We will collect Information about your usage on the app and information about you from this usage or from information you send to us directly via email.

VoucherSkout may collect technical information from your mobile device or your use of our services through a mobile device, including but not limited to mobile/tablets or related mobile technology for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of digital coupons and digital vouchers. This information may be collected and used by us automatically if you use any VoucherSkout service through your mobile device(s) via any VoucherSkout mobile application, through your mobile’s browser or otherwise.

Your information will enable us to provide access to the relevant area of the mobile app and to supply the services you have requested. It will also enable us to charge you for a digital voucher as requested enabling discount(s) to be applied. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our services, for example mobile, mobile applications or any representation of our Website.

We may use your information to contact you for your views on our services and to notify you about important changes or developments. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail. Where you have indicated accordingly, the information we collect can be used to help administer, support, improve and develop our business and services to you.

Where you have indicated accordingly, you agree that we may also share information with third parties (including our merchant partners) to use your information in order to let you know about goods and services which may be of interest to you (by the same above means).

If you do not want us to use your data in this way please let us know by using the contact details provided below. Please note that by submitting comments and feedback regarding the mobile app and the services we provide as a brand (VoucherSkout), you consent to us to use such comments and feedback in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

The information you provide to us will be transferred to and stored on our servers. Third parties process payment information such as credit card payments and provide support services related to payments for us. In addition, we may need to provide your information to any merchants (“Merchant Partners”) that you have purchased, used or redeemed a deal at. By submitting your personal data, you agree to this transfer, storing or processing. VoucherSkout will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with best practice safeguards.

Unless specifically consented, we will never allow any third parties, including marketing and advertising companies, our affiliates and associates, to contact you about services that may be of interest to you. We may ask if you would like to receive such information and only then will we allow a select few affiliates and associates to contact you by SMS as well as by e-mail.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation, or to protect the rights of VoucherSkout, Partner Restaurants or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention.

We may share or need to transfer to or store data we have received from you with affiliates and subsidiaries which are located in countries or jurisdictions other than the UAE. The laws governing data protection in these countries or jurisdictions may differ from the laws in the UAE. We will comply with the laws applicable in the UAE and take all steps reasonably necessary to ensure that similar and/or comparable standards for data protection are maintained by any affiliates which are recipients of your information. By your voluntary submission of information to us, you are consenting to the disclosure, transfer and use of your personal information outside of the UAE for the purposes described.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

Where you have chosen a password or PIN which allows you to access certain parts of the mobile app, you are responsible for keeping this data confidential.

We cannot guarantee the security of your data transmitted to any VoucherSkout product or service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You have the right to request and see the information we hold about you (“Information Access Request”) and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below. In the event that you make an Access Request, we reserve the right to charge a fee to meet our costs in providing you with details of the information we hold about you.

6. ACCOUNT DELETION & DATA DELETION

Customers may request the deletion of their accounts at any time by sending an email to us at hello@voucherskout.com from the email address they used to register their account, with the subject line “DELETE MY ACCOUNT.” Upon receiving this request, we will ensure that the account deletion action is taken within 10 working days. This process adheres to internationally recognized data protection standards, including those stipulated by the European Union General Data Protection Regulation (GDPR) and the United States California Consumer Privacy Act (CCPA). All personal data associated with the account will be permanently removed from our systems, ensuring your privacy and compliance with relevant regulations.

Any changes to our privacy policy will be posted directly and where or if we deem appropriate, will be sent to you via e-mail notification.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to by phone on +971528793888 or email: support@voucherskout.com.